A: If remote control cant't be used,you need to use the following procedure to troubleshoot:
1. Press the menu button 5 times in a row. The the signal indicator on the dashboard will start blinking to indicate pairing mode. Press the power button or either power assist button to confirm pairing. When both the signal indicator and battery indicator are solidly lit, pairing is successful.
2. Make sure the remote control has power. If it has no power, please charge it.

A: First stand on the pedal with one foot, push the other foot back, step on the deck with both feet and keep balance, and lightly press the accelerator to accelerate. It is recommended to ride at a constant speed, and never accelerate or brake suddenly. Note: The electric scooter will only start working when it is in the gliding state and the speed reaches 5km/h.

A: NAVEE electric scooter V-Series is suitable for age between 16 to 50 years old, height 120cm to 200cm and the maximum payload is 120kg. Prohibited to ride after drinking and do not ride after taking drug which may affect your judgment.

A: Short press the power button twice in a row to switch the different riding modes. The maximum speed of pedestrian mode is 6km/h, the maximum speed of standard mode (D) is 20km/h, and the maximum speed under sports mode (S) is 25km/h. Please do not switch riding mode when you are riding the scooter. Note: Based on the regulations of different countries, the maximum speed of D and S modes may be different from the above description. Please refer to the local laws and regulations for more details.

A: While riding the scooter, when you twist the brake lever or release the accelerator to slide, energy recovery will be initiated, and part of the kinetic energy will be converted into electrical energy for storage and reuse. Energy recovery can increase endurance and at the same time it provides braking effect. When using it for the first time, it is recommended to set the level to “Weak”. After connecting to the Navee APP, scroll down to the bottom of the main interface of the product, you can set the energy recovery intensity, the default setting is set to weak, but you can choose the three strengths for e.g. weak, medium and strong.

A: Every model has a different mileage range which can be checked in specific model user manual. But the typical rang is usually measured under full charge, when there is no wind and at 25℃, at constant speed of 15km/h on a flat surface with a payload of 75kg. The real endurance may vary with load, ambient temperature, air speed, pavement, tire pressure, battery cycle index, riding mode, and user’s operation habit (sudden acceleration & deceleration or not), etc.

A: The unique QR code of the vehicle is necessary when connecting to the NAVEE APP. This QR code can be obtained in the following ways; After connecting to the APP, go to the scooter homepage/main interface of the APP: [More functions] – [Settings] – [Vehicle QR code], view QR code and save a screenshot. The vehicle QR code can be obtained by checking the sticker on the back side of dashboard, the right-side area of the deck, and the back cover of the manual.

A: After sliding the lock button on the NAVEE APP, the vehicle will enter into motor lock state, and will automatically shut down after 24 hours. The motor will remain locked when it is turned on again. If you push the vehicle in the locked state, the dashboard will emit an alarm sound, and the vehicle button operation will be invalid. This function is unable to prevent the vehicle from being stolen, so please take care of the vehicle properly. Using the lock function will consume the battery of the scooter, so please use this function reasonably.

A: When the headlights is turned on, the dashboard display brightness will become dim, and when the headlight is turned off, the dashboard display will restore back to its original brightness.

A: When the thermometer icon flashes on the dashboard it indicates that the battery temperature is too high or too low. In this case, the scooter acceleration will be weaker, which might cause the scooter to be unable to ride or recharged. Try to use it or recharge it when it recovers back to normal working temperature zone.